Answer to all your questions

Where is my watch designed?

Proudly rooted in Dutch design, the Signature Collection is thoughtfully conceived and designed in the Netherlands.

Where is my watch manufactured?

The Signature collection is manufactured and assembled in Hong Kong, powered by a Swiss-made movement, and paired with handcrafted exotic leather straps from Vietnam.

What is my warranty?

Each watch comes with a 1-year warranty, valid from the date indicated on the warranty card included with your timepiece.

What is covered by the warranty?

Our warranty covers manufacturing defects that occur during normal use, as outlined on the warranty card included with your watch. Any component found to be defective due to a manufacturing fault will be repaired or replaced free of charge by our workshop.

The warranty does not cover loss or theft, normal wear and aging, or damage resulting from improper use, accidents, negligence, lack of maintenance, or failure to follow Sero’s care instructions.

Will I have to pay taxes or duties upon delivery?

All orders are shipped from the Netherlands.

For destinations outside of the European Union, local import duties, taxes, tariffs or customs fees may apply upon arrival in the destination country. These charges are determined by local authorities and, if applicable, are the responsibility of the recipient.

As customs policies vary by country, we are unfortunately unable to estimate these charges in advance. For more information, we recommend contacting your local customs office.

If applicable duties or taxes are refused or left unpaid, the shipment may be returned to us.

Who did your photography?

Every image in our Signature Collection is thoughtfully captured by Stef de Graauw Photography whose keen eye and artistry bring each detail to life.

Who did you videography?

All video content for the Signature Collection is created by MYG Productions, whose refined visual language and attention to motion and detail perfectly complement the character of our watches.

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