Shipping policy
Overview
All orders are shipped from the Netherlands.
We offer a selection of shipping options at checkout, depending on your location. Available carriers, delivery times, and costs may vary by region.
Processing Time
For in-stock items, orders are typically processed within 1–3 business days.
For presale orders, production begins after the presale period has ended. As a result, processing time only starts once the watches are ready to ship.
Estimated production and shipping timelines will be communicated during the presale and may be updated as production progresses.
Shipping & Delivery
Estimated delivery times are shown at checkout and vary by destination and selected shipping method.
Please note that delivery times are indicative and not guaranteed. Delays may occur due to shipping carriers, customs clearance, or other factors beyond our control.
Once your order has been shipped, you will receive a tracking number to follow your shipment.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Duties & Taxes
For orders shipped within the European Union, all applicable VAT is included in the purchase price.
Depending on your destination outside the European Union, import duties, taxes, tariffs or customs fees may apply.
These charges are determined by local authorities and, where applicable, are the sole responsibility of the recipient. They are typically collected by the carrier prior to delivery.
We are unable to estimate these costs in advance.
If a shipment is refused, abandoned or returned due to unpaid import duties, taxes or customs charges, no refund will be issued. By placing an order, the customer acknowledges and accepts full responsibility for any applicable import charges.
Failed Delivery & Returns
If a shipment cannot be delivered due to incorrect or incomplete address details provided by the customer, or because the shipment is otherwise undeliverable for reasons within the customer’s control, the package may be returned to us.
In such cases, any shipping, return shipping, customs, carrier or handling costs incurred may be deducted from the refund.
Shipments refused, abandoned or returned due to unpaid import duties, taxes or customs charges are excluded from this policy and are non-refundable.
Responsibility
Risk of loss or damage transfers to you upon delivery to the specified address.
Contact
If you have any questions regarding shipping, feel free to contact us at:
info@serowatchcompany.com